Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Welcome! You can raise a request for Smart Connector Deployments using the options provided.
Issue
Required fields are marked with an asterisk*
{"xsrfToken":"e3fac7f9ab70ba4fc1a6021349b18462917cca92_lout","branding":{"id":"208","key":"scd","name":"Smart Connector Deployments","portalBaseUrl":"/servicedesk/customer/portal/208"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/f5b2f249-7e98-4bdc-bcac-b0769f2b5038/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyMjg0OTY5YS1mY2YwLTQ5NTctOWU3OC01NjNmZDQ2MWI2MjAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmY1YjJmMjQ5LTdlOTgtNGJkYy1iY2FjLWIwNzY5ZjJiNTAzOCI6WyJyZWFkIl19LCJleHAiOjE3ODc5ODU3MDMsIm5iZiI6MTc4Nzk4NTEwM30.BIsb2yh9CFUV_A9wIdeKH7tcW-ftmWD0essW4JMItdw&client=2284969a-fcf0-4957-9e78-563fd461b620&mode=fit","logoId":"f5b2f249-7e98-4bdc-bcac-b0769f2b5038","isLogoAvailable":true,"helpCenterTitle":"Welcome to the EventsAir IT Service Management","sharedPortalName":"EventsAIR ITSM","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-GB":{"helpCenterTitle":"Welcome to the EventsAir IT Service Management","sharedPortalName":"EventsAIR ITSM","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-GB","portalThemeColor":"#000000","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"208","key":"scd","projectId":11668,"serviceDeskId":208,"name":"Smart Connector Deployments","description":"<p>Welcome! You can raise a request for Smart Connector Deployments using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/208","onlyPortal":false,"reqTypes":[{"id":"10899","name":"Issue","descriptionHtml":"","callToAction":"Issue","introHtml":"","icon":10808,"iconUrl":"https://it.support.eventsair.com/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10808","groups":[326],"key":""}],"reqGroups":[{"id":326,"name":"General"}],"orderMapping":{"326":[10899,10932,10965]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":208,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SCD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United Kingdom)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyMjg0OTY5YS1mY2YwLTQ5NTctOWU3OC01NjNmZDQ2MWI2MjAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTEyMzM3MDkwMzIiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOnVwbG9hZDoqIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc4Nzk4NjMwMywibmJmIjoxNzg3OTg1MTAzLCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.ZDL0K-jd1mzraCIcgwMOn06ZzSO7ZthyqL3yEFY-sFc","targetCollection":"upload-user-collection--1233709032","endpointUrl":"https://api.media.atlassian.com","clientId":"2284969a-fcf0-4957-9e78-563fd461b620","tokenDurationInMins":20}},"reqCreate":{"id":10899,"projectId":11668,"issueType":{"id":"10899","name":"Issue"},"form":{"name":"Issue","descriptionHtml":"","callToAction":"Issue","intro":"","instructions":"","icon":10808,"iconUrl":"https://it.support.eventsair.com/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10808","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summarise the problem","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Describe what happened and how it occurred","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_12181","fieldConfigId":"12922","label":"Connector Type","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"11186","label":"Active Campaign Smart Connector","selected":false,"children":[]},{"value":"11337","label":"Capsule Smart Connector","selected":false,"children":[]},{"value":"11194","label":"Dynamics CRM Custom Objects Smart Connector","selected":false,"children":[]},{"value":"11192","label":"Dynamics Customer Insights Smart Connector","selected":false,"children":[]},{"value":"11332","label":"Entegy Smart Connector","selected":false,"children":[]},{"value":"11339","label":"EveryAction Smart Connector","selected":false,"children":[]},{"value":"11341","label":"Genius Smart Connector","selected":false,"children":[]},{"value":"11338","label":"HowToo Smart Connector","selected":false,"children":[]},{"value":"11196","label":"Hubspot Custom Objects Smart Connector","selected":false,"children":[]},{"value":"11197","label":"Hubspot Marketing Events Smart Connector","selected":false,"children":[]},{"value":"11148","label":"iMIS Smart Connector","selected":false,"children":[]},{"value":"11333","label":"iMIS Events Smart Connector","selected":false,"children":[]},{"value":"11334","label":"MailChimp Smart Connector","selected":false,"children":[]},{"value":"11149","label":"Membes Smart Connector","selected":false,"children":[]},{"value":"11190","label":"Monday.com CRM Smart Connector","selected":false,"children":[]},{"value":"11340","label":"Moodle Smart Connector","selected":false,"children":[]},{"value":"11189","label":"MYOB Business Smart Connector","selected":false,"children":[]},{"value":"11336","label":"ProTech Smart Connector","selected":false,"children":[]},{"value":"11150","label":"Quickbooks Smart Connector","selected":false,"children":[]},{"value":"11191","label":"Sage Accounting UK Smart Connector","selected":false,"children":[]},{"value":"11195","label":"Salesforce Campaigns Integration Smart Connector","selected":false,"children":[]},{"value":"11113","label":"Salesforce Custom Objects Smart Connector","selected":false,"children":[]},{"value":"11968","label":"ScheduledDataExporter","selected":false,"children":[]},{"value":"11967","label":"ScheduledDataRetriever","selected":false,"children":[]},{"value":"11866","label":"Scheduled Financial Export Connector","selected":false,"children":[]},{"value":"11187","label":"Sugar CRM Smart Connector","selected":false,"children":[]},{"value":"11335","label":"WildApricot Smart Connector","selected":false,"children":[]},{"value":"11193","label":"Xero Smart Connector","selected":false,"children":[]},{"value":"11342","label":"ZohoCRM Smart Connector","selected":false,"children":[]},{"value":"11969","label":"Uncategorized","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_11232","fieldConfigId":"11537","label":"How urgently does this need to be fixed?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10122","label":"Critical","selected":false,"children":[]},{"value":"10123","label":"High","selected":false,"children":[]},{"value":"10124","label":"Medium","selected":false,"children":[]},{"value":"10125","label":"Low","selected":true,"children":[]}],"noneOptionRequired":false},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_11231","fieldConfigId":"11536","label":"How big of an impact is the problem to you or the organisation?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10118","label":"Extensive / Widespread","selected":false,"children":[]},{"value":"10119","label":"Significant / Large","selected":false,"children":[]},{"value":"10120","label":"Moderate / Limited","selected":false,"children":[]},{"value":"10121","label":"Minor / Localized","selected":true,"children":[]}],"noneOptionRequired":false},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"1","label":"Blocker","selected":false,"children":[]},{"value":"10000","label":"Severity 1","selected":false,"children":[]},{"value":"10001","label":"Severity 2","selected":false,"children":[]},{"value":"10033","label":"Severity 3","selected":false,"children":[]},{"value":"10034","label":"Severity 4","selected":false,"children":[]},{"value":"10035","label":"Severity 5","selected":false,"children":[]},{"value":"2","label":"Critical","selected":false,"children":[]},{"value":"3","label":"Major","selected":false,"children":[]},{"value":"4","label":"Minor","selected":true,"children":[]},{"value":"5","label":"Trivial","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_12884","fieldConfigId":"13894","label":"Stage","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"12091","label":"Under Investigation","selected":false,"children":[]},{"value":"12092","label":"In Progress","selected":false,"children":[]},{"value":"12093","label":"Resolved","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_11255","fieldConfigId":"11561","label":"Title","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_11260","fieldConfigId":"11566","label":"Additional Information","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/208/create/10899","requestValidateBaseUrl":"/servicedesk/customer/portal/208/validate/10899","calendarParams":{"firstDay":1,"date":"2026-08-29T16:31:44+1000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyMjg0OTY5YS1mY2YwLTQ5NTctOWU3OC01NjNmZDQ2MWI2MjAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTEyMzM3MDkwMzIiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOnVwbG9hZDoqIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc4Nzk4NjMwNCwibmJmIjoxNzg3OTg1MTA0LCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.beaqgytfoRM7NoQmVZBMawm9kT83V4Kf7HtlANXURbY","targetCollection":"upload-user-collection--1233709032","endpointUrl":"https://api.media.atlassian.com","clientId":"2284969a-fcf0-4957-9e78-563fd461b620","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}