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EventsAIR ITSM
  1. EventsAIR ITSM
  2. EventsAIR IT Service Management

EventsAIR IT Service Management

Welcome! You can raise a request for EventsAIR IT Service Management using the options provided.

Employee Management
Employee Offboarding

All good things must come to an end, but we’re here to ensure your departure is as seamless as your arrival. From securing your data to turning in your tech, we’ll handle all the nitty-gritty details. Submit your offboarding request, and let’s give you a send-off worthy of your awesomeness! 🚀💼🎈

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Let’s turn your \"what if\" into \"done and dusted!\" \uD83E\uDE84✨\uD83D\uDD27</p>","icon":12192,"iconUrl":"https://it.support.eventsair.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12192","groups":[23],"key":""},{"id":"95","name":"Contractor Offboarding","descriptionHtml":"","callToAction":"Contractor Offboarding","introHtml":"<p>Time to bid adieu to some partners? We’ll handle the offboarding with style and precision. From revoking access to ensuring data security, we’ve got it all under control. Submit your request, and let’s make their exit as smooth as a goodbye wave. \uD83D\uDC4B\uD83D\uDD10✨</p>","icon":12182,"iconUrl":"https://it.support.eventsair.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12182","groups":[194],"key":""},{"id":"73","name":"Contractor Onboarding","descriptionHtml":"","callToAction":"Contractor Onboarding","introHtml":"<p>Bringing in some new partners? Let’s roll out the welcome mat! 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Let’s turn that oops into a win! \uD83D\uDD75️‍♂️\uD83D\uDD0D✨</p>","icon":12185,"iconUrl":"https://it.support.eventsair.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12185","groups":[24],"key":""},{"id":"79","name":"Investigate A Problem","descriptionHtml":"","callToAction":"Investigate A Problem","introHtml":"<p>Whether it's downtime drama, sluggish speeds, or any other reliability riddle, we're here to save the day! Report your site reliability woes here, and our uptime avengers will swoop in to stabilize things faster than you can refresh the page!✨</p>","icon":12184,"iconUrl":"https://it.support.eventsair.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12184","groups":[20],"key":""},{"id":"116","name":"IT & SRE Escalation","descriptionHtml":"","callToAction":"IT & SRE Escalation","introHtml":"<p>IT &amp; SRE Escalations only.</p>","icon":12214,"iconUrl":"https://it.support.eventsair.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12214","groups":[20],"key":""},{"id":"351","name":"New Ai Review","descriptionHtml":"<p>Please provide clear detailed information for your request.<br> 1. What is the purpose of this new AI system, service or tool?<br> 2. Is this something you permanently need or just testing it out?<br> 3. Is anyone else in the business going to use this or leverage it somewhere?<br> 4. 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Let’s conjure up some software magic! \uD83E\uDDD9‍♂️\uD83D\uDDA5️✨</p>","icon":12211,"iconUrl":"https://it.support.eventsair.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12211","groups":[20],"key":""},{"id":"384","name":"Risk Assessment","descriptionHtml":"<p>Please provide the required information to do a risk assessment for Infosec to review, capture and manage going forward.</p>\n<p>Risk assessment information can be found here: <a href=\"https://centium.atlassian.net/wiki/x/AYBVGw\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://centium.atlassian.net/wiki/x/AYBVGw</a><br> Risk management process can be found here: <a href=\"https://centium.atlassian.net/wiki/x/BIBmE\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://centium.atlassian.net/wiki/x/BIBmE</a><br> Risk management policy can be found here: <a href=\"https://centium.atlassian.net/wiki/x/KgBPE\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://centium.atlassian.net/wiki/x/KgBPE</a></p>","callToAction":"Risk Assessment","introHtml":"<p>Whether it’s a lurking cyber gremlin, a sneaky system flaw, or just a hunch that something could go sideways, this is the place to raise it! 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Let’s power up and hit the digital fast lane! \uD83D\uDE80\uD83D\uDCA5\uD83D\uDDA5️</p>","icon":12144,"iconUrl":"https://it.support.eventsair.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12144","groups":[161],"key":""},{"id":"98","name":"Vendor Security Assessment","descriptionHtml":"<p>All vendors must fill in the Vendor Security Assessment form which is stored in Eventsair &gt; General &gt; Information Security on Teams/Sharepoint. 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